Privacy Policy — Local Hustle
Effective Date: 19 May 2026
Introduction
Local Hustle (“Local Hustle”, “we”, “our”, or “us”) is operated by Local Business Services Pty Ltd. We are committed to protecting your privacy and handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you use:
Local Hustle
affiliated Local Hustle websites and subdomains
Hustle Connect services
Hustle Members services
HCHAT messaging services
newsletters, promotions and marketing services
vendor and business tools
mobile applications and related services
By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information including:
Personal Information
Name
Email address
Phone number
Business name
Billing information
Location and suburb information
Login credentials
Profile information
Device and browser information
Business Information
Business listings
Logos and branding assets
Reviews and testimonials
Social media account connections
Marketing campaign content
Property listings and media
Voucher and promotional information
Technical Information
We may automatically collect:
IP addresses
Browser type
Device identifiers
Operating system information
Usage statistics
Referral URLs
Cookies and analytics data
2. How We Use Information
We use information to:
provide and operate our services
manage memberships and accounts
provide vendor and customer messaging
publish approved marketing content
generate social media assets
provide notifications and alerts
improve our services and platforms
prevent fraud, abuse and unauthorised access
comply with legal obligations
communicate updates, promotions and support information
3. Reviews, Social Media & Marketing Content
Local Hustle may allow businesses to:
connect social media accounts
publish approved promotional content
transform customer reviews into branded marketing assets
schedule and publish content to social media platforms
Where review-based content is generated:
original review meaning is not intentionally altered
businesses remain responsible for reviewing and approving content
content may be removed if the original source review is removed or modified
4. Messaging & Notifications
Our services may include:
HCHAT business messaging
vendor/customer messaging
push notifications
in-app notifications
email communications
optional SMS notifications
Messages may be stored on our systems to provide:
notification history
message recovery
audit and moderation functionality
customer support
security monitoring
5. Social Media Platform Connections
Users may voluntarily connect third-party services including:
Facebook
Instagram
Google Business Profile
LinkedIn
other supported platforms
When connected, we may receive limited platform data necessary to:
authenticate accounts
publish approved content
manage connected business pages
provide analytics and engagement reporting
We do not sell Meta, Google or platform access tokens to third parties.
6. Cookies & Analytics
We may use:
cookies
analytics tools
performance monitoring tools
session management technologies
to improve website functionality, security and user experience.
Users may adjust browser settings to refuse certain cookies, however some functionality may become unavailable.
7. Data Sharing
We do not sell personal information.
We may share limited information:
with service providers assisting us in operating our services
where required by law
to protect users, businesses or platform security
during business restructures, mergers or asset sales
with social media platforms when users authorise integrations
Any disclosure is limited to the minimum information reasonably necessary.
8. Data Security
We implement reasonable administrative, technical and organisational safeguards designed to protect information against:
unauthorised access
misuse
disclosure
loss
destruction
alteration
However, no online platform or transmission method can be guaranteed completely secure.
9. User Rights & Access
Users may request:
access to their personal information
correction of inaccurate information
deletion of certain information
cancellation of accounts
opt-out from marketing communications
Requests may be submitted via our contact details below.
10. Third-Party Services
Our platforms may link to or integrate with third-party services including:
Meta platforms
Google services
payment processors
mapping providers
social media services
We are not responsible for the privacy practices of third-party services.
Users should review the privacy policies of those providers separately.
11. Children’s Privacy
Our services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children.
12. International Users
Some data may be processed or stored using infrastructure located outside Australia. By using our services, you consent to such transfers where permitted by law.
13. Government & Legal Requests
Where legally required, we may disclose information to public authorities or law enforcement agencies.
Requests are subject to review and any disclosure is limited to the minimum information reasonably necessary to comply with legal obligations.
14. Changes To This Policy
We may update this Privacy Policy periodically.
Updated versions will be published at:
Continued use of our services after updates constitutes acceptance of the revised policy.
15. Contact Us
Local Business Services Pty Ltd
Local Hustle
Australia
Website:
Local Hustle
Email:
privacy@localhustle.au
Support:
support@localhustle.au